To strengthen the security of your account, we require you to submit documents to establish your identity. These are the requirements:

  1. E-Mail Verification

    • Your email would need to be verified. A link would be sent to you through your email address.



    • If you did not receive the link, you may click the ‘resend’ button to get another email.



  2. Verify Account

    To continue verifying your account, please fill out all the pertinent fields with your details:

    • Full Name
    • Birthday
    • Address
    • Government Issued ID
    • Billing Statement

  3. Phone Number
    You may opt to activate two factor authentication through SMS. If you do not receive the 6-digit code, please click on ‘resend code’ to try again.

      4. Two-Factor Authentication

           You may opt to activate two factor authentication through Google Authenticator.


Government Issued ID reminder:


• Photos must be clear with all information legible.

• Photos and documents should not be edited. This includes collages.

• Submit only colored photographs.

• Original documents are required. No photocopies or printouts.

• The document should be up to date.

• Ensure that all parts of your face are visible.

• Photos must be in PNG or JPEG (.jpg .jpeg .jpe .jfif .jif) format.


Billing Statement reminder:


• The billing statement should be no older than 3-months from date of submission.

• The name on the statement should be the same as the registered owner of the account.

• If the registered owner does not have a utility bill under their name, BOTH a billing statement and government issued ID with matching addresses should be submitted in one photograph.

• Photos must be in PNG or JPEG (.jpg .jpeg .jpe .jfif .jif) format.

• Photos must be clear with all information legible.

• Photos and documents should not be edited. This includes collages.

• Submit only colored photographs.

• Original documents are required. No photocopies or printouts.