1. If the order you placed has not been completed:

    a. A buy limit order is only executed when the asking price is at or below the limit price specified in the order.
    b. Verify that the order you have placed matches that of the offer you are aiming for.
    c. If you want to make the order execute faster, cancel your current order and put in a more competitive price.

  2. In the event that you were not credited back the coins for the order you canceled or if you cannot cancel the order at all, please contact customer support so they can log a ticket on your behalf.

    Submit the following along with the necessary screenshot.


        • Account Name (Email Address)
        • Coin Type / Currency
        • Amount
        • Screenshot