1. If you didn't receive the 2FA SMS code click the 'Resend' button.

  2. For now, some countries are not covered by our SMS system’s reach. If this happens to you, you may opt to choose the Google Authenticator option to access.

  3. If you still do not receive the two-factor authentication code, please reach out to one of our customer service associates with the following information:

a. Name and Email Address
b. Cellphone Number
c. Cellphone Model
d. iOS/Android OS Version
e. Country of Coverage