Account Access

How to register an account
Go to and click on ‘create a trading account’. Once you have put in your email address and desired password, you will be sent a veri...
Wed, 3 Oct, 2018 at 4:22 PM
How can I verify my account? (KYC Process)
To strengthen the security of your account, we require you to submit documents to establish your identity. These are the requirements: E-Mail Verification...
Wed, 3 Oct, 2018 at 4:44 PM
How can I reset my password?
On the login page, you will find the ‘forgot password’ link. It will bring you to a page where you can put in the email address you used to register th...
Tue, 2 Oct, 2018 at 12:50 PM
How can I change account email?
If you would like to change your email address, please follow these steps to log a request. Email change requests may be subject to extensive review as nec...
Tue, 2 Oct, 2018 at 1:25 PM
Need further assistance?
You can contact our Customer Support team through the Chat Support Icon, which is found in the lower right corner of the Paylance website. You can also send an email and we’ll get back to you as soon as possible.